Question 1

How do I request a custom made prototype?

Accepted Answer

We would love to do prototyping for you!

You can send us an already designed and ready to go step file or a gcode file and we can print it for you and send it out to you.

E-Mail for Prototyping: khaymkhaym@gmail.com

Question 2

Do Your Products Have Warranty?

Accepted Answer

Yes! We do offer a warranty on 3D printed products where we will replace items for free if within 60 days of purchase. If the item needs to be replaced after 60 days then we will replace it with a 25% discount.

All Valdada products will be warrantied through Valdada IOR themselves. Contact them in order to submit a warranty claim.

Valdada Optics
200 Centre Dr. Unit #2, Burleson, TX 76028
Call us at 682-224-5865

Question 3

Can I Request A Product To Be Designed For Me?

Accepted Answer

Yes! We do offer custom design services and can design anything that you like, within reason. Shoot as an e-mail with your idea and we can work together to make it happen!

E-Mail: khaymkhaym@gmail.com

Question 4

Can Items Be Returned?

Accepted Answer

We do not accept refunds at this point in time due to the material cost and time consumption it takes to get everything out as a one man shop. I will replace, warranty, and alter anything needed to make a situation right but I simply do not have the financial ability to offer refunds at this time. I hope this changes in the future.

Question 5

Lead Times?

Accepted Answer

I try to keep a constant running tab of what the expected lead time is for the current month we are in. With that said, I do sometimes miss an update. Generally my lead times are 5-7 business days. Although I strive to lower this as time goes on.

HK MACHINE

FAQ

Frequently asked questions

How do I request a custom made prototype?

Do Your Products Have Warranty?

Can I Request A Product To Be Designed For Me?

Can Items Be Returned?

Lead Times?